Ford Explorer: Customer Assistance

Towing Points

Front Towing Point Gently press and release the towing eye attachment point cover at the position indicated. Gently pull it straight out. Note: The towing eye attachment point cover has ..

Getting the Services You Need

Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your se..

Other information:

Ford Explorer 2020-2026 Owners Manual: Cleaning the Exterior

Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, we recommend Motorcraft Detail Wash. Never use strong household detergents or soap, for example dish washing or laundry liquid. These products can discolor and spot painted surfaces...

Ford Explorer 2020-2026 Owners Manual: Reporting Safety Defects (U.S. Only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a reca..