Ford Explorer: Customer Assistance / Reporting Safety Defects (U.S. Only)

Ford Explorer 2020-2025 Owners Manual / Customer Assistance / Reporting Safety Defects (U.S. Only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.

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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:

Administrator

1200 New Jersey Avenue, Southeast

Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov .

Ordering Additional Owner's Literature

To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170 Attention: Customer Service Or to order a free publicat..

Reporting Safety Defects (Canada Only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada and Ford of Canada...

Other information:

Ford Explorer 2020-2025 Service Manual: Diagnosis and Testing - Rear Drive Halfshafts

Preliminary Inspection Visually inspect the CV joints, housing, boots, and clamps for obvious signs of mechanical damage. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step If the cause is not visually evident, verify the symptom and REFER to Symptom Chart: NVH...

Ford Explorer 2020-2025 Owners Manual: Steering

Electric Power Steering WARNING: The electric power steering system has diagnostic checks that continuously monitor the system. If a fault is detected, a message displays in the information display. Stop your vehicle as soon as it is safe to do so...