Ford Explorer: Information and Entertainment System - General Information - Vehicles With: SYNC 3 / Diagnosis and Testing - Information and Entertainment System - Vehicles With: SYNC 3
Ford Explorer 2020-2024 Service Manual / Electrical / Information and Entertainment Systems / Information and Entertainment System - General Information - Vehicles With: SYNC 3 / Diagnosis and Testing - Information and Entertainment System - Vehicles With: SYNC 3
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Diagnostic Trouble Code Chart
| Module | DTC | Description | Action |
|---|---|---|---|
| ACM | B116A:01 | Handset Microphone:General Electrical Failure | GO to Pinpoint Test AB |
| ACM | B116A:12 | Handset Microphone:Circuit Short To Battery | GO to Pinpoint Test AB |
| ACM | B116A:14 | Handset Microphone:Circuit Short To Ground or Open | GO to Pinpoint Test AB |
| ACM | B117A:01 | Backup Microphone:General Electrical Failure | GO to Pinpoint Test AB |
| ACM | B117A:12 | Backup Microphone:Circuit Short To Battery | GO to Pinpoint Test AB |
| ACM | B117A:14 | Backup Microphone:Circuit Short To Ground or Open | GO to Pinpoint Test AB |
| ACM | B13F5:01 | Microphone 3:General Electrical Failure | GO to Pinpoint Test AB |
| ACM | B13F5:12 | Microphone 3:Circuit Short To Battery | GO to Pinpoint Test AB |
| ACM | B13F5:14 | Microphone 3:Circuit Short To Ground or Open | GO to Pinpoint Test AB |
| ACM | B150C:01 | Automobile Audio Bus (A2B) Node 1:General Electrical Failure | GO to Pinpoint Test D |
| ACM | B150C:11 | Automobile Audio Bus (A2B) Node 1:Circuit Short To Ground | GO to Pinpoint Test D |
| ACM | B150C:12 | Automobile Audio Bus (A2B) Node 1:Circuit Short To Battery | GO to Pinpoint Test D |
| ACM | B150C:13 | Automobile Audio Bus (A2B) Node 1:Circuit Open | GO to Pinpoint Test D |
| ACM | B150C:55 | Automobile Audio Bus (A2B) Node 1:Not Configured | GO to Pinpoint Test D |
| ACM | B150C:87 | Automobile Audio Bus (A2B) Node 1:Missing Message | GO to Pinpoint Test D |
| ACM | B150C:8F | Automobile Audio Bus (A2B) Node 1:Erratic | GO to Pinpoint Test D |
| ACM | B150C:95 | Automobile Audio Bus (A2B) Node 1:Incorrect Assembly | GO to Pinpoint Test D |
| ACM | B1511:01 | Automobile Audio Bus (A2B) Master Node:General Electrical Failure | GO to Pinpoint Test D |
| ACM | B1511:11 | Automobile Audio Bus (A2B) Master Node:Circuit Short To Ground | GO to Pinpoint Test D |
| ACM | B1511:12 | Automobile Audio Bus (A2B) Master Node:Circuit Short To Battery | GO to Pinpoint Test D |
| ACM | B1511:13 | Automobile Audio Bus (A2B) Master Node:Circuit Open | GO to Pinpoint Test D |
| ACM | B1511:95 | Automobile Audio Bus (A2B) Master Node:Incorrect Assembly | GO to Pinpoint Test D |
| ACM | B1A01:01 | Speaker #1:General Electrical Failure | GO to Pinpoint Test G |
| ACM | B1A01:01 | Speaker #1:General Electrical Failure | GO to Pinpoint Test H |
| ACM | B1A01:11 | Speaker #1:Circuit Short To Ground | GO to Pinpoint Test G |
| ACM | B1A01:11 | Speaker #1:Circuit Short To Ground | GO to Pinpoint Test H |
| ACM | B1A01:12 | Speaker #1:Circuit Short To Battery | GO to Pinpoint Test G |
| ACM | B1A01:12 | Speaker #1:Circuit Short To Battery | GO to Pinpoint Test H |
| ACM | B1A01:13 | Speaker #1:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A01:13 | Speaker #1:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A02:01 | Speaker #2:General Electrical Failure | GO to Pinpoint Test G |
| ACM | B1A02:01 | Speaker #2:General Electrical Failure | GO to Pinpoint Test H |
| ACM | B1A02:11 | Speaker #2:Circuit Short To Ground | GO to Pinpoint Test G |
| ACM | B1A02:11 | Speaker #2:Circuit Short To Ground | GO to Pinpoint Test H |
| ACM | B1A02:12 | Speaker #2:Circuit Short To Battery | GO to Pinpoint Test G |
| ACM | B1A02:12 | Speaker #2:Circuit Short To Battery | GO to Pinpoint Test H |
| ACM | B1A02:13 | Speaker #2:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A02:13 | Speaker #2:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A03:01 | Speaker #3:General Electrical Failure | GO to Pinpoint Test G |
| ACM | B1A03:01 | Speaker #3:General Electrical Failure | GO to Pinpoint Test H |
| ACM | B1A03:11 | Speaker #3:Circuit Short To Ground | GO to Pinpoint Test G |
| ACM | B1A03:11 | Speaker #3:Circuit Short To Ground | GO to Pinpoint Test H |
| ACM | B1A03:12 | Speaker #3:Circuit Short To Battery | GO to Pinpoint Test G |
| ACM | B1A03:12 | Speaker #3:Circuit Short To Battery | GO to Pinpoint Test H |
| ACM | B1A03:13 | Speaker #3:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A03:13 | Speaker #3:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A04:01 | Speaker #4:General Electrical Failure | GO to Pinpoint Test G |
| ACM | B1A04:01 | Speaker #4:General Electrical Failure | GO to Pinpoint Test H |
| ACM | B1A04:11 | Speaker #4:Circuit Short To Ground | GO to Pinpoint Test G |
| ACM | B1A04:11 | Speaker #4:Circuit Short To Ground | GO to Pinpoint Test H |
| ACM | B1A04:12 | Speaker #4:Circuit Short To Battery | GO to Pinpoint Test G |
| ACM | B1A04:12 | Speaker #4:Circuit Short To Battery | GO to Pinpoint Test H |
| ACM | B1A04:13 | Speaker #4:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A04:13 | Speaker #4:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A07:13 | Speaker #7:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A07:13 | Speaker #7:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A08:13 | Speaker #8:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A08:13 | Speaker #8:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A09:13 | Speaker #9:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A09:13 | Speaker #9:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A10:13 | Speaker #10:Circuit Open | GO to Pinpoint Test G |
| ACM | B1A10:13 | Speaker #10:Circuit Open | GO to Pinpoint Test H |
| ACM | B1A89:11 | Satellite Antenna:Circuit Short To Ground | GO to Pinpoint Test B |
| ACM | B1A89:13 | Satellite Antenna:Circuit Open | GO to Pinpoint Test B |
| ACM | B1D55:11 | Antenna #2:Circuit Short To Ground | GO to Pinpoint Test A |
| ACM | B1D55:15 | Antenna #2:Circuit Short To Battery or Open | GO to Pinpoint Test A |
| ACM | U0100:00 | Lost Communication with ECM/PCM "A":No Sub Type Information | GO to Pinpoint Test AC |
| ACM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module:No Sub Type Information | GO to Pinpoint Test AD |
| ACM | U0140:00 | Lost Communication With Body Control Module:No Sub Type Information | GO to Pinpoint Test AE |
| ACM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module:No Sub Type Information | GO to Pinpoint Test AG |
| ACM | U0238:00 | Lost Communication With Digital Audio Control Module "D":No Sub Type Information | GO to Pinpoint Test AO |
| ACM | U0253:00 | Lost Communication With Accessory Protocol Interface Module:No Sub Type Information | GO to Pinpoint Test AS |
| ACM | U201A:51 | Control Module Main Calibration Data:Not Programmed | GO to Pinpoint Test AY |
| ACM | U201B:04 | Control Module Calibration Data #2:System Internal Failure | GO to Pinpoint Test AY |
| ACM | U201B:51 | Control Module Calibration Data #2:Not Programmed | GO to Pinpoint Test AY |
| ACM | U201B:55 | Control Module Calibration Data #2:Not Configured | GO to Pinpoint Test AY |
| ACM | U2024:00 | Control Module Cal-Config Data:No Sub Type Information | GO to Pinpoint Test AY |
| ACM | U2024:57 | Control Module Cal-Config Data:Invalid / Incompatible Software Component | GO to Pinpoint Test AY |
| ACM | U2100:00 | Initial Configuration Not Complete:No Sub Type Information | GO to Pinpoint Test AY |
| ACM | U2101:00 | Control Module Configuration Incompatible:No Sub Type Information | GO to Pinpoint Test AY |
| ACM | U3000:41 | Control Module:General Checksum Failure | GO to Pinpoint Test AZ |
| ACM | U3000:42 | Control Module:General Memory Failure | GO to Pinpoint Test AZ |
| ACM | U3000:92 | Control Module:Performance or Incorrect Operation | GO to Pinpoint Test AZ |
| ACM | U3000:94 | Control Module:Unexpected Operation | GO to Pinpoint Test AZ |
| ACM | U3000:96 | Control Module:Component Internal Failure | GO to Pinpoint Test AZ |
| ACM | U3003:16 | Battery Voltage:Circuit Voltage Below Threshold | GO to Pinpoint Test AU |
| ACM | U3003:17 | Battery Voltage:Circuit Voltage Above Threshold | GO to Pinpoint Test AV |
| APIM | B1087:01 | LIN Bus "A":General Electrical Failure | GO to Pinpoint Test J |
| APIM | B108E:01 | Display:General Electrical Failure | GO to Pinpoint Test L |
| APIM | B108E:01 | Display:General Electrical Failure | GO to Pinpoint Test M |
| APIM | B108E:02 | Display:General Signal Failure | GO to Pinpoint Test L |
| APIM | B108E:02 | Display:General Signal Failure | GO to Pinpoint Test M |
| APIM | B108E:4B | Display:Over Temperature | GO to Pinpoint Test L |
| APIM | B108E:4B | Display:Over Temperature | GO to Pinpoint Test M |
| APIM | B108E:63 | Display:Circuit / Component Protection Time-Out | GO to Pinpoint Test L |
| APIM | B108E:87 | Display:Missing Message | GO to Pinpoint Test L |
| APIM | B108E:87 | Display:Missing Message | GO to Pinpoint Test M |
| APIM | B119F:01 | GPS Antenna:General Electrical Failure | GO to Pinpoint Test T |
| APIM | B119F:13 | GPS Antenna:Circuit Open | GO to Pinpoint Test T |
| APIM | B1252:11 | USB Port:Circuit Short to Ground | GO to Pinpoint Test P |
| APIM | B1252:11 | USB Port:Circuit Short to Ground | GO to Pinpoint Test Q |
| APIM | B1252:13 | USB Port:Circuit Open | GO to Pinpoint Test P |
| APIM | B1252:13 | USB Port:Circuit Open | GO to Pinpoint Test Q |
| APIM | B14FD:11 | External Media Control Connectivity:Circuit Short To Ground | GO to Pinpoint Test Q |
| APIM | B1D79:11 | Microphone Input:Circuit Short To Ground | GO to Pinpoint Test O |
| APIM | B1D79:12 | Microphone Input:Circuit Short To Battery | GO to Pinpoint Test O |
| APIM | B1D79:13 | Microphone Input:Circuit Open | GO to Pinpoint Test O |
| APIM | U0100:00 | Lost Communication with ECM/PCM "A":No Sub Type Information | GO to Pinpoint Test AC |
| APIM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module:No Sub Type Information | GO to Pinpoint Test AD |
| APIM | U0140:00 | Lost Communication With Body Control Module:No Sub Type Information | GO to Pinpoint Test AE |
| APIM | U0151:00 | Lost Communication With Restraints Control Module:No Sub Type Information | GO to Pinpoint Test AF |
| APIM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module:No Sub Type Information | GO to Pinpoint Test AG |
| APIM | U0159:00 | Lost Communication With Parking Assist Control Module "A":No Sub Type Information | GO to Pinpoint Test AH |
| APIM | U0162:00 | Lost Communication With Navigation Display Module:No Sub Type Information | GO to Pinpoint Test L |
| APIM | U0162:00 | Lost Communication With Navigation Display Module:No Sub Type Information | GO to Pinpoint Test M |
| APIM | U0184:00 | Lost Communication With Radio:No Sub Type Information | GO to Pinpoint Test AI |
| APIM | U0198:00 | Lost Communication With Telematic Control Module:No Sub Type Information | GO to Pinpoint Test AJ |
| APIM | U0208:00 | Lost Communication With "Seat Control Module A":No Sub Type Information | GO to Pinpoint Test AK |
| APIM | U020C:00 | Lost Communication with Wireless Accessory Charging Module "A":No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0232:00 | Lost Communication With Side Obstacle Detection Control Module - Left:No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U0233:00 | Lost Communication With Side Obstacle Detection Control Module - Right:No Sub Type Information | GO to Pinpoint Test AN |
| APIM | U0238:00 | Lost Communication With Digital Audio Control Module "D":No Sub Type Information | GO to Pinpoint Test AO |
| APIM | U023B:00 | Lost Communication With Image Processing Module B:No Sub Type Information | GO to Pinpoint Test AP |
| APIM | U024B:00 | Lost Communication with Seat Control Module "G":No Sub Type Information | GO to Pinpoint Test AQ |
| APIM | U024C:00 | Lost Communication with Seat Control Module "G":No Sub Type Information | GO to Pinpoint Test AR |
| APIM | U0293:00 | Lost Communication With Hybrid/EV Powertrain Control Module:No Sub Type Information | GO to Pinpoint Test AT |
| APIM | U0415:00 | Invalid Data Received From Anti-Lock Brake System (ABS) Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| APIM | U0422:00 | Invalid Data Received From Body Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| APIM | U0423:00 | Invalid Data Received From Instrument Panel Cluster (IPC) Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| APIM | U0452:00 | Invalid Data Received From Restraints Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| APIM | U1A00:87 | Private Communication Network:Missing Message | GO to Pinpoint Test B |
| APIM | U2013:01 | Switch Pack:Circuit / Component Protection Time-Out | GO to Pinpoint Test J |
| APIM | U2013:11 | Switch Pack:General Electrical Failure | GO to Pinpoint Test J |
| APIM | U2013:12 | Switch Pack:Circuit Voltage Below Threshold | GO to Pinpoint Test J |
| APIM | U2013:13 | Switch Pack:Circuit Voltage Above Threshold | GO to Pinpoint Test J |
| APIM | U2017:45 | Control Module Software #2:Program Memory Failure | GO to Pinpoint Test AY |
| APIM | U2017:51 | Control Module Software #2:Not Programmed | GO to Pinpoint Test AY |
| APIM | U2017:52 | Control Module Software #2:Not Activated | GO to Pinpoint Test AY |
| APIM | U2017:54 | Control Module Software #2:Missing Calibration | GO to Pinpoint Test AY |
| APIM | U2100:00 | Initial Configuration Not Complete:No Sub Type Information | GO to Pinpoint Test AY |
| APIM | U2101:00 | Control Module Configuration Incompatible:No Sub Type Information | GO to Pinpoint Test AY |
| APIM | U3000:04 | Control Module:System Internal Failure | GO to Pinpoint Test AZ |
| APIM | U3000:09 | Control Module:Component Failure | GO to Pinpoint Test AZ |
| APIM | U3000:41 | Control Module:General Checksum Failure | GO to Pinpoint Test AZ |
| APIM | U3000:88 | Control Module:Bus Off | GO to Pinpoint Test AW |
| APIM | U3003:16 | Battery Voltage:Circuit Voltage Below Threshold | GO to Pinpoint Test AU |
| APIM | U3003:17 | Battery Voltage:Circuit Voltage Above Threshold | GO to Pinpoint Test AV |
| DSP | B13FB:11 | Audio Enable Line:Circuit Short To Ground | GO to Pinpoint Test D |
| DSP | B1A01:01 | Speaker #1:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A01:11 | Speaker #1:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A01:12 | Speaker #1:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A01:13 | Speaker #1:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A02:01 | Speaker #2:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A02:11 | Speaker #2:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A02:12 | Speaker #2:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A02:13 | Speaker #2:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A03:01 | Speaker #3:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A03:11 | Speaker #3:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A03:12 | Speaker #3:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A03:13 | Speaker #3:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A04:01 | Speaker #4:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A04:11 | Speaker #4:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A04:12 | Speaker #4:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A04:13 | Speaker #4:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A05:01 | Speaker #5:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A05:11 | Speaker #5:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A05:12 | Speaker #5:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A05:13 | Speaker #5:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A06:01 | Speaker #6:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A06:11 | Speaker #6:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A06:12 | Speaker #6:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A06:13 | Speaker #6:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A07:01 | Speaker #7:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A07:11 | Speaker #7:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A07:12 | Speaker #7:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A07:13 | Speaker #7:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A08:01 | Speaker #8:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A08:11 | Speaker #8:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A08:12 | Speaker #8:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A08:13 | Speaker #8:Circuit Open | GO to Pinpoint Test I |
| DSP | B1A09:01 | Speaker #9:General Electrical Failure | GO to Pinpoint Test I |
| DSP | B1A09:11 | Speaker #9:Circuit Short To Ground | GO to Pinpoint Test I |
| DSP | B1A09:12 | Speaker #9:Circuit Short To Battery | GO to Pinpoint Test I |
| DSP | B1A09:13 | Speaker #9:Circuit Open | GO to Pinpoint Test I |
| DSP | U0140:00 | Lost Communication With Body Control Module:No Sub Type Information | GO to Pinpoint Test AE |
| DSP | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module:No Sub Type Information | GO to Pinpoint Test AG |
| DSP | U0184:00 | Lost Communication With Radio:No Sub Type Information | GO to Pinpoint Test AI |
| DSP | U0253:00 | Lost Communication With Accessory Protocol Interface Module:No Sub Type Information | GO to Pinpoint Test AS |
| DSP | U0422:00 | Invalid Data Received From Body Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| DSP | U201A:51 | Control Module Main Calibration Data:Not Programmed | GO to Pinpoint Test AY |
| DSP | U2024:41 | Control Module Cal-Config Data:General Checksum Failure | GO to Pinpoint Test AY |
| DSP | U2024:48 | Control Module Cal-Config Data:Supervision Software | GO to Pinpoint Test AY |
| DSP | U2024:51 | Control Module Cal-Config Data:Not Programmed | GO to Pinpoint Test AY |
| DSP | U2100:00 | Initial Configuration Not Complete:No Sub Type Information | GO to Pinpoint Test AY |
| DSP | U2101:00 | Control Module Configuration Incompatible:No Sub Type Information | GO to Pinpoint Test AY |
| DSP | U3000:41 | Control Module:General Checksum Failure | GO to Pinpoint Test AZ |
| DSP | U3000:42 | Control Module:General Memory Failure | GO to Pinpoint Test AZ |
| DSP | U3003:16 | Battery Voltage:Circuit Voltage Below Threshold | GO to Pinpoint Test AU |
| DSP | U3003:17 | Battery Voltage:Circuit Voltage Above Threshold | GO to Pinpoint Test AV |
| SCCM | B137F:11 | Steering Wheel Left Switch Pack:Circuit Short To Ground | GO to Pinpoint Test K |
| SCCM | B137F:13 | Steering Wheel Left Switch Pack:Circuit Open | GO to Pinpoint Test K |
| SCCM | B137F:96 | Steering Wheel Left Switch Pack:Component Internal Failure | GO to Pinpoint Test K |
| SCCM | B137F:9E | Steering Wheel Left Switch Pack:Stuck On | GO to Pinpoint Test K |
| SCCM | B1380:11 | Steering Wheel Right Switch Pack:Circuit Short To Ground | GO to Pinpoint Test K |
| SCCM | B1380:13 | Steering Wheel Right Switch Pack:Circuit Open | GO to Pinpoint Test K |
| SCCM | B1380:96 | Steering Wheel Right Switch Pack:Component Internal Failure | GO to Pinpoint Test K |
| SCCM | B1380:9E | Steering Wheel Right Switch Pack:Stuck On | GO to Pinpoint Test K |
| TCU | B1246:11 | GSM (Group System for Mobile) Antenna:Circuit Short To Ground | GO to Pinpoint Test V |
| TCU | B1246:13 | GSM (Group System for Mobile) Antenna:Circuit Open | GO to Pinpoint Test V |
| TCU | B156D:55 | TCU Customer Connectivity Settings Synchronization:Not Configured | GO to Pinpoint Test AY |
| TCU | B156D:89 | TCU Customer Connectivity Settings Synchronization:ISO/SAE Reserved | GO to Pinpoint Test AY |
| TCU | B1D55:11 | Antenna #2:Circuit Short To Ground | GO to Pinpoint Test W |
| TCU | B1D55:13 | Antenna #2:Circuit Open | GO to Pinpoint Test W |
| TCU | U0100:00 | Lost Communication with ECM/PCM "A":No Sub Type Information | GO to Pinpoint Test AC |
| TCU | U0140:00 | Lost Communication With Body Control Module:No Sub Type Information | GO to Pinpoint Test AE |
| TCU | U0253:00 | Lost Communication With Accessory Protocol Interface Module:No Sub Type Information | GO to Pinpoint Test AS |
| TCU | U0422:00 | Invalid Data Received From Body Control Module:No Sub Type Information | GO to Pinpoint Test AX |
| TCU | U0554:00 | Invalid Data Received From Accessory Protocol Interface Module:No Sub Type Information | GO to Pinpoint Test AX |
| TCU | U2100:00 | Initial Configuration Not Complete:No Sub Type Information | GO to Pinpoint Test AY |
| TCU | U2101:00 | Control Module Configuration Incompatible:No Sub Type Information | GO to Pinpoint Test AY |
| TCU | U3000:04 | Control Module:System Internal Failure | GO to Pinpoint Test BA |
| TCU | U3000:09 | Control Module:Componentl Failure | GO to Pinpoint Test BA |
| TCU | U3000:41 | Control Module:General Checksum Failure | GO to Pinpoint Test AZ |
| TCU | U3000:42 | Control Module:General Memory Failure | GO to Pinpoint Test AZ |
| TCU | U3000:52 | Control Module:Not Activated | GO to Pinpoint Test BA |
| TCU | U3000:56 | Control Module:Invalid / Incompatible Configuration | GO to Pinpoint Test AZ |
| TCU | U3003:16 | Battery Voltage:Circuit Voltage Below Threshold | GO to Pinpoint Test AU |
| TCU | U3003:17 | Battery Voltage:Circuit Voltage Above Threshold | GO to Pinpoint Test AV |
Symptom Charts
Symptom Chart: Radio
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the diagnostic scan tool | Refer to the Pinpoint Test |
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). |
| The AM radio is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The FM radio is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor AM reception | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor FM reception | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Continuous seek or scan in AM/ FM mode | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Poor satellite radio reception | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The satellite radio is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The audio system does not operate correctly from the radio control panel | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| One or more audio steering wheel control button is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| Unable to change the audio source | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The touchscreen displays Audio System Off at regular intervals | Refer to the Pinpoint Test | GO to Pinpoint Test D |
Symptom Chart: Speakers and Sound Quality - 4 Or 6 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| A loud popping sound is heard from the speakers when cycling the ignition | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| No sound from all speakers | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The speed compensated volume does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| The left front door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right front door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The left front door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right front woofer door speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The left rear door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right rear door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
Symptom Chart: Speakers and Sound Quality - 12 or 14 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| A loud popping sound is heard from the speakers when cycling the ignition | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| No sound from all speakers | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The left speakers are inoperative when using Bluetooth and USB hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The right speakers are inoperative when using Bluetooth and USB hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The speed compensated volume does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| The instrument panel center speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The left front door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right front door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The left front door midrange speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The right front door midrange speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The left front door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The right front door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The left rear door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right rear door tweeter speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The left rear door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The right rear door woofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The left D-pillar speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The right D-pillar speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The subwoofer speaker is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
Symptom Chart: Radio Control Panel
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| The radio control panel illumination is inoperative or does not dim | Refer to the Pinpoint Test |
REFER to: Instrument Panel and Interior Switches Illumination (413-00 Instrument Panel and Interior Switches Illumination, Diagnosis and Testing). |
Symptom Chart: Display Unit (Non-Touchscreen)
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| The display unit is blank or black | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| One or more button on the display unit is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The image on the display unit is locked or frozen | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The compass is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test T |
Symptom Chart: Display Unit (Touchscreen)
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| The display unit is blank or black | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The display unit is not responsive to touch | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The display unit is slow to respond to touch | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The image on the display unit is locked or frozen | Refer to the Pinpoint Test | GO to Pinpoint Test M |
Symptom Chart: SYNC Features/Media/Phone
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| The SYNC system does not operate correctly from the radio control panel | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| One or more steering wheel SYNC control button is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The SYNC system audible prompts are inoperative or do not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| During a phone call, no incoming audio is heard in the vehicle | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Poor sound quality, distorted, or no sound while in SYNC mode | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Voice commands are inoperative or outgoing audio is not transmitted during a phone call | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| An individual Bluetooth device or feature is inoperative | Device compatibility | GO to Pinpoint Test R |
| Unable to pair Bluetooth device or the Bluetooth functionality is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from the USB port - vehicles equipped with a non-touchscreen display | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports - vehicles equipped with a touchscreen display | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The 911 Assist or Emergency Assistance Not Operational message displays | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| SYNC AppLink is inoperative or does not operate correctly - vehicles equipped with a non-touchscreen display | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| SYNC AppLink is inoperative or does not operate correctly - vehicles equipped with a touchscreen display | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The Deep Sleep Mode Activated notification is received on the FordPass App | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| SYNC Connect is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| Android Auto™ or Apple CarPlay™ is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Z |
| The SYNC system is unable to discover or log onto an unsecure Wi-Fi connection | Refer to the Owner Literature | GO to Pinpoint Test AA |
| The SYNC Wi-Fi connection does not operate correctly | Refer to the Owner Literature | GO to Pinpoint Test AA |
| A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot | Wi-Fi Hotspot or visibility is turned off | GO to Pinpoint Test AA |
| A device (smartphone/laptop) is unable to log onto the vehicle Wi-Fi Hotspot connection after a master reset from SYNC Master Reset menu | SSID and password set to factory defaults | GO to Pinpoint Test AA |
| The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data | Refer to the Pinpoint Test | GO to Pinpoint Test W |
Symptom Chart: Navigation/Compass
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Possible Sources | Actions |
|---|---|---|
| The compass is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| Navigation is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| SIRIUS Travel Link™ or digital radio data link is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test B |
Pinpoint Tests
.jpg){kind=icon}
PINPOINT TEST A : POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION.jpg){kind=icon}
PINPOINT TEST A : POOR AM (AMPLITUDE MODULATION)
- FM (FREQUENCY MODULATION)
RECEPTION|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Audio Unit Coaxial Cable Connections .jpg)
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
|||||||||||||||||||||
| NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. | |||||||||||||||||||||
| A1 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROST ACTIVATED | |||||||||||||||||||||
Does the poor reception only occur with the rear window defrost activated?
|
|||||||||||||||||||||
| A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING AND THE REAR DEFROST FUNCTION DEACTIVATED | |||||||||||||||||||||
Does the poor reception occur with the rear window defrost function deactivated?
|
|||||||||||||||||||||
| A3 CHECK THE REAR WINDOW DEFROST GRID FOR CORRECT OPERATION | |||||||||||||||||||||
Does the rear window defrost grid operate correctly?
|
|||||||||||||||||||||
| A4 CHECK THE GENERATOR | |||||||||||||||||||||
Is the reception OK?
|
|||||||||||||||||||||
| A5 CHECK THE IGNITION CIRCUITS | |||||||||||||||||||||
Are the ignition components OK?
|
|||||||||||||||||||||
| A6 INSPECT THE ANTENNA ON-GLASS GRID | |||||||||||||||||||||
Is the connection to the antenna amplifier OK and the on-glass antenna grid free from damage?
|
|||||||||||||||||||||
| A7 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) ANTENNA VOLTAGE OUTPUT | |||||||||||||||||||||
|
NOTE: The AM/ FM1 antenna cable is also known as the audio unit antenna cable.
Is the voltage greater than 11 volts?
|
|||||||||||||||||||||
| A8 CHECK FOR VOLTAGE TO THE ANTENNA AMPLIFIERS | |||||||||||||||||||||
|
NOTE: The audio unit antenna cable is also known as the AM/ FM1 antenna cable.
Is the voltage greater than 10 volts?
|
|||||||||||||||||||||
| A9 ISOLATE THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER | |||||||||||||||||||||
Is the reception OK?
|
|||||||||||||||||||||
| A10 ISOLATE THE FM (FREQUENCY MODULATION) 2 DIVERSITY ANTENNA AMPLIFIER | |||||||||||||||||||||
Is the reception OK?
|
|||||||||||||||||||||
| A11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
.jpg)
.jpg)
audio unit antenna cable core
.jpg)
FM2 diversity antenna cable core
PINPOINT TEST B : SATELLITE RADIO/SIRIUS TRAVEL LINK ™/DIGITAL RADIO DATA LINK CONCERN|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN. Audio Unit Coaxial Cable Connections
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||
| NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. | ||||||||||||||||||||||||
| NOTE: Carrying out a Master Reset of the SYNC system prior to diagnostics may resolve some satellite radio/Sirius Travel Link ™/digital radio data link concerns. | ||||||||||||||||||||||||
| B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87 | ||||||||||||||||||||||||
Is DTC U1A00:87 present?
|
||||||||||||||||||||||||
| B2 CHECK FOR PREVIEW CHANNEL 1 | ||||||||||||||||||||||||
Does the satellite radio system receive channel 1 with normal sound quality?
|
||||||||||||||||||||||||
| B3 VERIFY AN ACTIVE SUBSCRIPTION | ||||||||||||||||||||||||
Does the display indicate the subscription has expired?
|
||||||||||||||||||||||||
| B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT | ||||||||||||||||||||||||
Does the vehicle service history indicate the ACM was recently replaced?
|
||||||||||||||||||||||||
| B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle?
|
||||||||||||||||||||||||
| B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the satellite radio system receive multiple channels with normal sound quality?
|
||||||||||||||||||||||||
| B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION | ||||||||||||||||||||||||
Does the SIRIUS Travel Link™ operate correctly?
|
||||||||||||||||||||||||
| B8 ALLOW THE CATEGORIES TO UPDATE AND THEN CHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION | ||||||||||||||||||||||||
|
NOTE: The frequency of category updates varies and depends on the category and the SIRIUS infrastructure data load.
Does SIRIUS Travel Link™ operate correctly?
|
||||||||||||||||||||||||
| B9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B10 CHECK FOR VOLTAGE TO THE SATELLITE ANTENNA/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B11 ISOLATE THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||
Is antenna base and mounting free of corrosion?
|
||||||||||||||||||||||||
| B13 VERIFY THE COMPASS OPERATES CORRECTLY | ||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||
| B14 ISOLATE THE SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B15 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B16 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||
| B17 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR A SHORT TOGETHER | ||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B18 CHECK THE SDL (SIRIUS DATA LINK) CIRCUITS FOR AN OPEN | ||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||
| B19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||
| B20 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
Satellite cable core (component side)
.jpg)
GPS antenna cable core at the antenna, cavity 1
.jpg)
.GIF)
Click here to access Guided Routine (APIM)..png)
Internet Explorer version 11 or greater is required to perform this Pinpoint Test. PINPOINT TEST C : A LOUD POPPING SOUND IS HEARD FROM THE SPEAKERS WHEN CYCLING THE IGNITION|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| C1 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| C2 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| C3 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST D : NO SOUND FROM ALL SPEAKERS|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). A short to ground or voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM. In this case, a speaker fault DTC sets. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||
| D1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the ACM pass the network test?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D2 VERIFY THE APIM (SYNC MODULE) PASSES THE NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the APIM pass the network test?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D3 VERIFY THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) PASSES THE NETWORK TEST | |||||||||||||||||||||||||||||||||||||||||||||
Does the DSP pass the network test?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D5 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D6 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||
Are any speaker-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D7 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR CORRECT VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D8 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D9 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D10 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D11 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) CONFIGURATION | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D12 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONFIGURATION | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D13 CHECK THE AUTOMOBILE AUDIO BUS (A2B) CABLE | |||||||||||||||||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D14 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||||||||||||||||
| D15 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST E : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Audio signals are sent to the speakers in the form of AC voltage, resulting in clear audio output. Possible Sources
Visual Inspection and Pre-checks
|
||||
| E1 ISOLATE THE ZONE | ||||
Does applying pressure to a trim panel reduce or eliminate the noise?
|
||||
| E2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL | ||||
Is the source of the noise located?
|
||||
| E3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION | ||||
Are any watermarks present on the speaker?
|
||||
| E4 ISOLATE THE SUSPECT SPEAKER TO VERIFY NOISE | ||||
Is the noise still present in the suspect speaker?
|
PINPOINT TEST F : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| F1 CHECK THE SPEEDOMETER OPERATION | ||||
Does the speedometer operate correctly?
|
||||
| F2 CHECK THE SPEED COMPENSATED VOLUME SETTING | ||||
|
NOTE: Refer to the Owner Literature to access the speed compensated volume settings.
Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?
|
||||
| F3 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| F4 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||
| F5 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||
Is the concern still present?
|
||||
| F6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST G : ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED 4 OR 6 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NOTE: On vehicles equipped with tweeter speakers, the door speaker and corresponding door tweeter speaker share the same circuitry. If a concern exists with both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: On vehicles equipped with tweeter speakers, make sure both door speakers of the door in question are disconnected.
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| G6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
PINPOINT TEST H : ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED 12 OR 14 SPEAKER SYSTEM|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| H6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST I : ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
CONTROLLED SPEAKERS|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NOTE: The rear door speaker and corresponding door tweeter speaker share the same circuitry. If a concern exists with both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I1 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: For a rear door tweeter speaker concern, make sure the corresponding door woofer speaker is disconnected.
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I5 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I6 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NOTE: For a rear door tweeter speaker concern, make sure the corresponding door woofer speaker is connected.
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| I7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST J : THE AUDIO/SYNC SYSTEM DOES NOT OPERATE CORRECTLY FROM THE AUDIO CONTROL PANEL|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| J1 CHECK FOR VOLTAGE TO THE AUDIO CONTROL PANEL | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| J2 CHECK THE AUDIO CONTROL PANEL POWER SUPPLY CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||
| J3 CHECK THE AUDIO CONTROL PANEL GROUND CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| J4 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||
| J5 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||
| J6 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||
| J7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| J8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST K : ONE OR MORE AUDIO/SYNC STEERING WHEEL CONTROL BUTTON IS INOPERATIVE|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| K1 CHECK FOR VOLTAGE TO THE STEERING WHEEL SWITCH | |||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
|||||||||||||||||||||||||||||||
| K2 CHECK THE STEERING WHEEL HARNESS | |||||||||||||||||||||||||||||||
Are the voltages approximately 5 volts?
|
|||||||||||||||||||||||||||||||
| K3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B137F:11 AND B1380:11 | |||||||||||||||||||||||||||||||
Is DTC B137F:11 or B1380:11 present?
|
|||||||||||||||||||||||||||||||
| K4 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Is DTC B137F:11 or B1380:11 still present?
|
|||||||||||||||||||||||||||||||
| K5 CHECK THE CLOCKSPRING FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| K6 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
.jpg)
Upper Clockspring C218B, pin 11 (component side)
.jpg)
Lower Clockspring C218F, pin 5 (component side)
PINPOINT TEST L : THE DISPLAY UNIT (NON-TOUCHSCREEN) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||
| NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. | ||||||||||||||||||||||
| L1 CHECK FOR A NETWORK CONCERN | ||||||||||||||||||||||
|
NOTE: The display screen is blank if a concern with the HS-CAN3 is present.
Does the ACM and the APIM pass the network test?
|
||||||||||||||||||||||
| L2 CHECK FOR COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any communication or configuration related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| L3 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| L4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| L5 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | ||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||
| L6 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT | ||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
||||||||||||||||||||||
| L7 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||
| L8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST M : THE DISPLAY UNIT (TOUCHSCREEN) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
NOTE: The display unit calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative. Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||
| NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. | ||||||||||||||||||||||
| M1 CHECK FOR A NETWORK CONCERN | ||||||||||||||||||||||
|
NOTE: The display screen is blank if a concern with the HS-CAN3 is present.
Does the ACM and the APIM pass the network test?
|
||||||||||||||||||||||
| M2 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| M3 CHECK FOR CAN (CONTROLLER AREA NETWORK) COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any CAN communication or configuration related Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| M4 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||
| M5 REBOOT THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||
| M6 ACCESS THE BEZEL DIAGNOSTICS | ||||||||||||||||||||||
Does the touchscreen enter the "RGB Pixel Test" mode?
|
||||||||||||||||||||||
| M7 INSPECT THE DISPLAY FOR CRACKS | ||||||||||||||||||||||
Are any cracks present on the display?
|
||||||||||||||||||||||
| M8 CONFIRM THE TOUCH RESPONSE | ||||||||||||||||||||||
Does the display respond correctly and respond in a timely manner to each touch point?
|
||||||||||||||||||||||
| M9 INSPECT THE TOUCHSCREEN DISPLAY IMAGE CLARITY | ||||||||||||||||||||||
Is the image quality concern present when using the "RGB Pixel Test" and "Display Test Pattern" functions?
|
||||||||||||||||||||||
| M10 CHECK IF THE IPC (INSTRUMENT PANEL CLUSTER) POWERS UP | ||||||||||||||||||||||
Does the IPC power up when the ignition is cycled on?
|
||||||||||||||||||||||
| M11 CHECK THE APIM (SYNC MODULE) IGNITION KEY INPUT (KEYPOS) PID (PARAMETER IDENTIFICATION) | ||||||||||||||||||||||
Does the PID indicate Ignition?
|
||||||||||||||||||||||
| M12 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | ||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||
| M13 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT | ||||||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
||||||||||||||||||||||
| M14 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||
| M15 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST N : SOUND FROM THE SYNC SYSTEM (MUSIC/AUDIBLE PROMPTS) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
|||||||||||||||||||||||||||||||
| N1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | |||||||||||||||||||||||||||||||
Do all of the speakers operate?
|
|||||||||||||||||||||||||||||||
| N2 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS) | |||||||||||||||||||||||||||||||
Do the Parameter Identifications (PIDs) correspond correctly?
|
|||||||||||||||||||||||||||||||
| N3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| N4 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| N5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| N6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| N7 CHECK FOR AN AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE) OUTPUT CIRCUITS | |||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||
| N8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| N9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST O : VOICE COMMANDS ARE INOPERATIVE OR OUTGOING AUDIO IS NOT TRANSMITTED DURING A PHONE CALL|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||
| O1 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL VOICE BUTTON (SW_VOICE) AND STEERING WHEEL MUTE BUTTON (SW_MUTE) PARAMETER IDENTIFICATIONS (PIDS) | |||||||||||||
Do the Parameter Identifications (PIDs) correspond correctly?
|
|||||||||||||
| O2 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TO GROUND | |||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||
| O3 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||
Is any voltage present?
|
|||||||||||||
| O4 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TOGETHER | |||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||
| O5 CHECK THE MICROPHONE CIRCUITS FOR AN OPEN | |||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||
| O6 CHECK THE MICROPHONE | |||||||||||||
Does the outgoing call audio operate correctly?
|
|||||||||||||
| O7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||
Is the concern still present?
|
PINPOINT TEST P :
USB (UNIVERSAL SERIAL BUS)
INPUT CONCERN - VEHICLES EQUIPPED WITH A NON-TOUCHSCREEN DISPLAY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| P1 CHECK FOR FOREIGN MATERIAL IN THE USB (UNIVERSAL SERIAL BUS) PORT | |||||||||
Is any foreign material present in the USB port?
|
|||||||||
| P2 CHECK THE USB (UNIVERSAL SERIAL BUS) INPUT | |||||||||
Is the audio output OK?
|
|||||||||
| P3 BYPASS THE USB (UNIVERSAL SERIAL BUS) CABLE | |||||||||
Is the audio output OK?
|
|||||||||
| P4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST Q :
USB (UNIVERSAL SERIAL BUS)
INPUT CONCERN - VEHICLES EQUIPPED WITH A TOUCHSCREEN DISPLAY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||
| Q1 CHECK FOR FOREIGN MATERIAL IN THE USB (UNIVERSAL SERIAL BUS) PORTS | |||||||||||||
Is any foreign material present in either USB port?
|
|||||||||||||
| Q2 CHECK THE OPERATION FROM BOTH USB (UNIVERSAL SERIAL BUS) PORTS | |||||||||||||
Is the audio output OK for both USB ports?
|
|||||||||||||
| Q3 CHECK FOR SHORT TO GROUND DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 AND B14FD:11 | |||||||||||||
Is DTC B1252:11 or B14FD:11 present?
|
|||||||||||||
| Q4 ISOLATE THE MEDIA HUB | |||||||||||||
Is DTC B1252:11 or B14FD:11 still present?
|
|||||||||||||
| Q5 ISOLATE THE REAR USB (UNIVERSAL SERIAL BUS) CABLE FOR A SHORT TO GROUND | |||||||||||||
Is DTC B1252:11 still present?
|
|||||||||||||
| Q6 ISOLATE THE FRONT USB (UNIVERSAL SERIAL BUS) CABLE FOR A SHORT TO GROUND | |||||||||||||
Is DTC B1252:11 still present?
|
|||||||||||||
| Q7 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO GROUND | |||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||
| Q8 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO EACH OTHER | |||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||
| Q9 CHECK FOR POWER TO THE MEDIA HUB | |||||||||||||
Is the voltage greater than 11 volts?
|
|||||||||||||
| Q10 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||
Is any voltage present?
|
|||||||||||||
| Q11 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR AN OPEN | |||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||
| Q12 BYPASS THE MEDIA HUB | |||||||||||||
Is the audio output OK?
|
|||||||||||||
| Q13 BYPASS THE REAR USB (UNIVERSAL SERIAL BUS) CABLE | |||||||||||||
Is the audio output OK?
|
|||||||||||||
| Q14 BYPASS THE FRONT USB (UNIVERSAL SERIAL BUS) CABLE | |||||||||||||
Is the audio output OK?
|
|||||||||||||
| Q15 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||
Is the concern still present?
|
.jpg)
Obtain a USB Type A Female-to-USB Type C Male adapter to check the USB-C connection in the media hub.
.jpg)
Connect a Type A 4 Pin To
Female Type Mini-B 5 Pin USB 2.0 Adaptor (Rotunda part number
CCMUSB-AF-BF5) or equivalent to the media hub C3512B.
PINPOINT TEST R : UNABLE TO PAIR BLUETOOTH DEVICE OR THE BLUETOOTH FUNCTIONALITY IS INOPERATIVE|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). Possible Sources
|
||||
| NOTE: If an individual Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM. | ||||
| R1 CHECK THE APIM (SYNC MODULE) BLUETOOTH PAIRING CAPABILITY | ||||
Do the Parameter Identifications (PIDs) both read "Yes"?
|
||||
| R2 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST S : THE 911 ASSIST OR EMERGENCY ASSISTANCE NOT OPERATIONAL MESSAGE DISPLAYS|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). If a fault message appears indicating the 911 Assist or emergency assistance is not operational, the concern may be caused due to modules not communicating or incorrect APIM procedures. Possible Sources
|
||||
| S1 VERIFY THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED | ||||
Is the 911 Assist or emergency assistance setting enabled?
|
||||
| S2 CHECK FOR CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) | ||||
Are any Continuous Memory Diagnostic Trouble Codes (CMDTCs) present?
|
||||
| S3 CHECK THE VEHICLE SERVICE HISTORY | ||||
Is any recent service action noted with the RCM or the APIM noted?
|
||||
| S4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST T : THE COMPASS/NAVIGATION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||
| NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. | ||||||||||
| NOTE: Carrying out a Master Reset of the SYNC system prior to diagnostics may resolve some compass/navigation concerns. | ||||||||||
| T1 CHECK FOR ABS (ANTI-LOCK BRAKE SYSTEM) MODULE NETWORK COMMUNICATION | ||||||||||
Is DTC U0121:00 present?
|
||||||||||
| T2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION | ||||||||||
Are 3 or more satellites displayed for "Number of Satellites" and is "3D fix obtained" displayed for "fix Mode"?
|
||||||||||
| T3 CHECK COMPASS FOR CORRECT OPERATION | ||||||||||
Does the compass operate correctly?
|
||||||||||
| T4 CHECK FOR CORRECT APIM (SYNC MODULE) OUTPUT VOLTAGE AT THE GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION | ||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||
| T5 CHECK FOR PREVIEW CHANNEL 1 | ||||||||||
Does the satellite radio system receive channel 1 with normal sound quality?
|
||||||||||
| T6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||
| T7 CHECK FOR VOLTAGE TO THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||
| T8 ISOLATE THE SATELLITE RADIO/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA SPLITTER CABLE | ||||||||||
Does the compass operate correctly?
|
||||||||||
| T9 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | ||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||
| T10 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||
Is antenna base and mounting free of corrosion?
|
||||||||||
| T11 CHECK THE ROOF MOUNTED ANTENNA | ||||||||||
Does the compass operate correctly?
|
||||||||||
| T12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||
Is the concern still present?
|
||||||||||
| T13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||
Is the concern still present?
|
.jpg)
GPS cable core at the APIM
(component side)
PINPOINT TEST U : THE DEEP SLEEP MODE ACTIVATED NOTIFICATION IS RECEIVED ON THE FORDPASS APP|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). The TCU turns off when vehicle battery voltage falls below the minimum required or the vehicle is inactive beyond a designated time limit to preserve battery power. The TCU remains off until the next engine running event . The connected mobile device App reports a deep sleep mode when notifications are turned on. Possible Sources
|
||||
| U1 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | ||||
Are any charging system related Diagnostic Trouble Codes (DTCs) present?
|
||||
| U2 CHECK FOR A BATTERY DRAIN CONDITION | ||||
Is an excessive battery drain present?
|
||||
| U3 CONFIRM A SLOW OR NO CRANK WHILE STARTING | ||||
Is a slow or no crank condition noted in recent history by the vehicle owner or does the vehicle currently exhibit a slow or no crank condition?
|
PINPOINT TEST V : THE SYNC CONNECT FEATURE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). TCU Coaxial Cable Connections .jpg)
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
||||||||||||||||||
| NOTE: This pinpoint test presumes the Diagnostic Pre-Checks have been completed. | ||||||||||||||||||
| V1 CHECK FOR CORRECT VEHICLE OPERATION | ||||||||||||||||||
Does the base function in question operate when tested on the vehicle?
|
||||||||||||||||||
| V2 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||
Does the TCU pass the network test?
|
||||||||||||||||||
| V3 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?
|
||||||||||||||||||
| V4 CHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) CELLULAR ANTENNA CABLE FOR A SHORT TO GROUND | ||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||
| V5 CHECK FPR VOLTAGE TO THE TCU (TELEMATIC CONTROL UNIT MODULE) CELLULAR ANTENNA | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| V6 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
.jpg)
Cellular antenna cable core at the TCU
PINPOINT TEST W : THE VEHICLE WI-FI HOTSPOT FEATURE IS INOPERATIVE, EXPERIENCING POOR DATA SPEED OR CANNOT STREAM ANY DATA|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). TCU Coaxial Cable Connections
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| W1 CHECK FOR CORRECT SYNC CONNECT OPERATION | ||||||||||||||||||
Does the SYNC Connect feature operate?
|
||||||||||||||||||
| W2 COMPARE THE WI-FI SPEED TO A SECOND DEVICE | ||||||||||||||||||
Is the data speed of the vehicle 50% or less than the second device?
|
||||||||||||||||||
| W3 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) SECONDARY CELLULAR ANTENNA VOLTAGE OUTPUT | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| W4 CHECK FOR VOLTAGE TO THE TCU (TELEMATIC CONTROL UNIT MODULE) ANTENNA | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| W5 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST X : SYNC APPLINK CONCERN - NON-TOUCHSCREEN|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST Y : SYNC APPLINK CONCERN - TOUCHSCREEN|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST Z : ANDROID AUTO™ OR APPLE CARPLAY™ CONCERN|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST AA : OTHER VEHICLE WI-FI HOTSPOT CONCERN|
Normal Operation and Fault Conditions The SYNC system is unable to discover or log onto an unsecure Wi-Fi connection
The SYNC Wi-Fi connection does not operate correctly
A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot
A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST AB :
ANC (ACTIVE NOISE CONTROL)
-RELATED DTC (DIAGNOSTIC TROUBLE CODE)
CONCERN|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location (415-00B Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
|
|||||||||||||||||||||||||||||||
| NOTE: The ANC system is not compatible with aftermarket audio system components and architectures not approved by Ford. | |||||||||||||||||||||||||||||||
| AB1 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any ACM speaker-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| AB2 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any DSP speaker-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| AB3 INSPECT THE ANC (ACTIVE NOISE CONTROL) MICROPHONES | |||||||||||||||||||||||||||||||
Are the ANC microphones installed correctly?
|
|||||||||||||||||||||||||||||||
| AB4 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| AB5 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| AB6 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| AB7 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| AB8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AC : U0100:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM, the APIM and the TCU communicate with the PCM over the CAN. If messages are missing or not received from the PCM module, features such as the speed compensated volume can be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AC1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AC2 VERIFY THE DIAGNOSTIC SCAN TOOL COMMUNICATES WITH THE PCM (POWERTRAIN CONTROL MODULE) | ||||||||||||
Can a vehicle session be established?
|
||||||||||||
| AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AC4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 | ||||||||||||
Is DTC U0100:00 still present?
|
||||||||||||
| AC6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AC7 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AD : U0121:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The ACM and the APIM communicate with the ABS module over the CAN. If messages are missing or not received from the ABS module, the GPS feature may not be accurate. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AD1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AD2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the ABS module pass the network test?
|
|||||||||
| AD3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AD4 CHECK FOR NON-NETWORK ABS (ANTI-LOCK BRAKE SYSTEM) MODULE DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0121:00 | |||||||||
Is DTC U0121:00 still present?
|
|||||||||
| AD6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AD7 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AE : U0140:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM, the APIM, the DSP and the TCU communicate with the BCM over the CAN. If messages are missing or not received from the BCM, the display screen brightness may not operate not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| AE1 VERIFY THE CONCERN | |||||||||||||||
Is an observable symptom present?
|
|||||||||||||||
| AE2 CHECK THE NETWORK COMMUNICATION | |||||||||||||||
Does the BCM pass the network test?
|
|||||||||||||||
| AE3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||
| AE4 CHECK FOR NON-NETWORK BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||
| AE5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 | |||||||||||||||
Is DTC U0140:00 still present?
|
|||||||||||||||
| AE6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||||||||
| AE7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
PINPOINT TEST AF : U0151:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the RCM over the CAN. If messages are missing or not received from the RCM, features such as the 911 Assist or Emergency Assist or the passenger airbag disable indicator may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AF1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AF2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the RCM pass the network test?
|
||||||
| AF3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AF4 CHECK FOR NON-NETWORK RCM (RESTRAINTS CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AF5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 | ||||||
Is DTC U0151:00 still present?
|
||||||
| AF6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AF7 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AG : U0155:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The ACM, the APIM and the DSP communicate with the IPC over the CAN. If messages are missing or not received from the IPC, features such as the display illumination or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AG1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AG2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the IPC pass the network test?
|
||||||||||||
| AG3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AG4 CHECK FOR NON-NETWORK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AG5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 | ||||||||||||
Is DTC U0155:00 still present?
|
||||||||||||
| AG6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AG7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AH : U0159:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the PAM over the CAN. If messages are missing or not received from the PAM, features such as the parking aid may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AH1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AH2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the PAM pass the network test?
|
||||||
| AH3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AH4 CHECK FOR NON-NETWORK PAM (PARKING ASSIST CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AH5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0159:00 | ||||||
Is DTC U0159:00 still present?
|
||||||
| AH6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AH7 CHECK FOR CORRECT PAM (PARKING ASSIST CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AI : U0184:00 (APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The APIM and the DSP communicate with the ACM over the CAN. If messages are missing or not received from the ACM, the touchscreen display is blank. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AI1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AI2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the ACM pass the network test?
|
|||||||||
| AI3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AI4 CHECK FOR NON-NETWORK ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AI5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 | |||||||||
Is DTC U0184:00 still present?
|
|||||||||
| AI6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AI7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AJ : U0198:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the TCU over the CAN. If messages are missing or not received from the TCU, the SYNC Connect feature may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AJ1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AJ2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the TCU pass the network test?
|
||||||
| AJ3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AJ4 CHECK FOR NON-NETWORK TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AJ5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0198:00 | ||||||
Is DTC U0198:00 still present?
|
||||||
| AJ6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AJ7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AK : U0208:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the SCME over the CAN. If messages are missing or not received from the SCME, the climate controlled seat may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AK1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AK2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the SCME pass the network test?
|
||||||
| AK3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AK4 CHECK FOR NON-NETWORK SCME (FRONT SEAT CLIMATE CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AK5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0208:00 | ||||||
Is DTC U0208:00 still present?
|
||||||
| AK6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AK7 CHECK FOR CORRECT SCME (FRONT SEAT CLIMATE CONTROL MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AL : U020C:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the WACM over the CAN. If messages are missing or not received from the WACM, the wireless charging feature may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AL1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AL2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the WACM pass the network test?
|
||||||
| AL3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AL4 CHECK FOR NON-NETWORK WACM (WIRELESS ACCESSORY CHARGING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AL5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U020C:00 | ||||||
Is DTC U020C:00 still present?
|
||||||
| AL6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AL7 CHECK FOR CORRECT WACM (WIRELESS ACCESSORY CHARGING MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AM : U0232:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the SODL over the CAN. If messages are missing or not received from the SODL, features such as the side detection settings or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AM1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AM2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the SODL pass the network test?
|
||||||
| AM3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AM4 CHECK FOR NON-NETWORK SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AM5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0232:00 | ||||||
Is DTC U0232:00 still present?
|
||||||
| AM6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AM7 CHECK FOR CORRECT SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AN : U0233:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the SODR over the CAN. If messages are missing or not received from the SODR, features such as the side detection settings or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AN1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AN2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the SODR pass the network test?
|
||||||
| AN3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AN4 CHECK FOR NON-NETWORK SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AN5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0233:00 | ||||||
Is DTC U0233:00 still present?
|
||||||
| AN6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AN7 CHECK FOR CORRECT SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AO : U0238:00 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The ACM and the APIM communicate with the audio DSP module over the CAN. If messages are missing or not received from the DSP, features such as the ANC may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AO1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AO2 CHECK THE NETWORK COMMUNICATION | |||||||||
Does the DSP pass the network test?
|
|||||||||
| AO3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AO4 CHECK FOR NON-NETWORK DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AO5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | |||||||||
Is DTC U0238:00 still present?
|
|||||||||
| AO6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AO7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AP : U023B:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the IPMB over the CAN. If messages are missing or not received from the IPMB, features such as the parking aid may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AP1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AP2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the IPMB pass the network test?
|
||||||
| AP3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AP4 CHECK FOR NON-NETWORK IPMB (IMAGE PROCESSING MODULE B) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AP5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U023B:00 | ||||||
Is DTC U023B:00 still present?
|
||||||
| AP6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AP7 CHECK FOR CORRECT IPMB (IMAGE PROCESSING MODULE B) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AQ : U024B:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the SCMG over the CAN. If messages are missing or not received from the SCMG, the multi-contour seats functions may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AQ1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AQ2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the IPMB pass the network test?
|
||||||
| AQ3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AQ4 CHECK FOR NON-NETWORK SCMG (DRIVER MULTI-CONTOUR SEAT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AQ5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U024B:00 | ||||||
Is DTC U024B:00 still present?
|
||||||
| AQ6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AQ7 CHECK FOR CORRECT SCMG (DRIVER MULTI-CONTOUR SEAT MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AR : U024C:00 (APIM (SYNC MODULE)
)|
Normal Operation and Fault Conditions The APIM communicates with the SCMH over the CAN. If messages are missing or not received from the SCMH, the multi-contour seats functions may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AR1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AR2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the IPMB pass the network test?
|
||||||
| AR3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AR4 CHECK FOR NON-NETWORK SCMH (PASSENGER MULTI-CONTOUR SEAT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AR5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U024C:00 | ||||||
Is DTC U024C:00 still present?
|
||||||
| AR6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AR7 CHECK FOR CORRECT SCMH (PASSENGER MULTI-CONTOUR SEAT MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AS : U0253:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM, the DSP and the TCU communicate with the APIM over the CAN. If messages are missing or not received from the APIM, the display is blank. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AS1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AS2 CHECK THE NETWORK COMMUNICATION | ||||||||||||
Does the APIM pass the network test?
|
||||||||||||
| AS3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AS4 CHECK FOR NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AS5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 | ||||||||||||
Is DTC U0253:00 still present?
|
||||||||||||
| AS6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AS7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AT : U0293:00 (APIM (SYNC MODULE)
, )|
Normal Operation and Fault Conditions The APIM communicates with the SOBDMC over the CAN. If messages are missing or not received from the SOBDMC, the high voltage battery information may not display. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AT1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AT2 CHECK THE NETWORK COMMUNICATION | ||||||
Does the SOBDMC pass the network test?
|
||||||
| AT3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AT4 CHECK FOR NON-NETWORK SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AT5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0293:00 | ||||||
Is DTC U0293:00 still present?
|
||||||
| AT6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AT7 CHECK FOR CORRECT SOBDMC (SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AU : U3003:16 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Refer to Wiring Diagrams Cell 131 for schematic and connector information. Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it falls below a threshold. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| AU1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Is DTC U3003:16 still present?
|
|||||||||||||||||||||||||||||||
| AU2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any voltage-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| AU3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE | |||||||||||||||||||||||||||||||
Is the battery OK and fully charged?
|
|||||||||||||||||||||||||||||||
| AU4 COMPARE THE SUSPECT MODULE VOLTAGE SUPPLY PID (PARAMETER IDENTIFICATION) TO THE BATTERY VOLTAGE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AU5 CHECK THE MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AU6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AU7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AU8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AU9 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AU10 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AV : U3003:17 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it rises above a threshold. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events. | |||||||||||||||
| AV1 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES | |||||||||||||||
Are any charging or over-voltage related voltage Diagnostic Trouble Codes (DTCs) present in multiple modules?
|
|||||||||||||||
| AV2 CHECK THE BATTERY VOLTAGE WITH THE ENGINE RUNNING | |||||||||||||||
Does the battery voltage rise to 15.5 volts or higher?
|
|||||||||||||||
| AV3 RECHECK FOR THE HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) | |||||||||||||||
Is DTC U3003:17 still present?
|
|||||||||||||||
| AV4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AV5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AV6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
|||||||||||||||
| AV7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||
Is the concern still present?
|
PINPOINT TEST AW : BUS OFF|
Refer to Wiring Diagrams Cell 14 for schematic and connector information. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AW1 DIAGNOSE THE INTERMITTENT FAULT | ||||||
|
NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC.
Is the DTC still present?
|
PINPOINT TEST AX : INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||
| AX1 CHECK FOR DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA | ||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present from the module sending the invalid data?
|
PINPOINT TEST AY : MODULE CONFIGURATION FAULT|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AY1 CARRY OUT THE PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the original DTC still present?
|
PINPOINT TEST AZ : INTERNAL MODULE FAILURE|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||||||||||||||
| AZ1 INSTALL A NEW SUSPECT MODULE | ||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST BA : U3000:04, U3000:09, U3000:52, (TCU (TELEMATIC CONTROL UNIT MODULE)
)|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| BA1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RETEST | ||||||||||||
Is the DTC still present?
|
||||||||||||
| BA2 PROGRAM THE TCU (TELEMATIC CONTROL UNIT MODULE) | ||||||||||||
Is the concern still present?
|
Description and Operation - Information and Entertainment System - System Operation and Component Description
System Operation
System Diagram
NOTE:
The system diagrams include all component options. Some components may not be equipped on the vehicle.
Audio System - 4 or 6 Speaker System
..
General Procedures - Bezel Diagnostics
Check
NOTE:
If there is a concern with one of the following components
and Bezel Diagnostics cannot be accessed, obtain the module part number
by referencing the label attached to the module...
Other information:
Ford Explorer 2020-2024 Service Manual: Removal and Installation - Rear Scuff Plate Trim Panel
Special Tool(s) / General Equipment Interior Trim Remover Removal NOTE: LH (left hand) shown, RH (right hand) similar. Release the clips and remove the rear scuff plate trim panel. Use the General Equipment: Interior Trim Remover Vehicles with police package Remove the rear scuff plate trim panel...
Ford Explorer 2020-2024 Service Manual: Diagnosis and Testing - Parking Aid
Diagnostic Trouble Code (DTC) Chart Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). Diagnostic Trouble Code Chart Module DTC Description Action IPMB B1303:..
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Locking and Unlocking
You can use the power door lock control or the remote control to lock and unlock your vehicle.
Power Door Locks
The power door lock control is on the driver and front passenger door panels.
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